At Zavi Index, we are committed to ensuring your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your options.
Returns
We accept returns of products that are damaged, defective, or incorrect. To initiate a return, please contact us within 7 days of receiving your order at [email protected] with your order details and the reason for the return.
Please ensure that:
- The item is unused and in its original packaging.
- All accessories, manuals, and parts are included.
- The product is returned in a secure and safe manner to prevent further damage.
Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds are issued only for the product cost, excluding shipping charges. Please note that refunds may take 7–14 business days to reflect, depending on your bank or payment method.
Exchanges
Currently, we do not offer direct product exchanges. If you wish to receive a different product, you will need to place a new order after returning the original item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will work to resolve the issue promptly, either through a replacement or a full refund.
How to Contact Us
For any returns, refunds, or related inquiries, please contact our support team at [email protected].